Shipping Policy
Thank you for choosing Collector Figures. Please review the following shipping policy carefully. If you have any questions, contact us at support@collectorfigures.com or via WhatsApp.
Shipping Methods & Delivery Times
Product prices generally do not include shipping fees. Shipping costs are calculated based on the greater of actual weight or volumetric weight, plus destination country or region.
| Method | Estimated Delivery | Duties & Taxes |
|---|---|---|
| Express (UPS / DHL / FedEx) | 4–7 days | Not included |
| Dedicated Air Line | 7–12 days | Included* |
| Sea Freight + Express | 18–25 days | Included |
| Sea Freight + Truck Delivery | 25–30 days | Included |
| Land Transport (Train) | 30–45 days | Not included |
*Dedicated Air Line: Duties may not be included for some European and South American countries. Details will be specified in your shipping invoice.
All delivery times are estimates and may be affected by customs inspections, carrier schedules, holidays, or other unforeseen factors. Chinese holidays (e.g., Chinese New Year, National Day) may impact warehouse operations and shipping times.
Customs & Duties Responsibility
For shipping methods that do not include duties (Express and Land Transport), you are responsible for customs clearance and any applicable duties or taxes. If customs clearance fails due to unpaid duties or incomplete documentation, resulting in the package being returned or destroyed, all costs and losses are borne by the buyer.
Special Region Notice
Customs procedures in the following regions can be complex. Please ensure you have import experience and can independently handle clearance before placing an order:
- Parts of Europe
- Indonesia
- South America / Latin America
- Middle East
- Africa
Shipping Fee Payment
Due to the nature of collectible statues, exact weight and dimensions are unknown until the product is manufactured and arrives at our warehouse.
Payment Process
Quotes are valid for 7 days. After expiration, quotes may need to be recalculated based on current carrier rates.
Warehouse Services
Inspection & Reinforcement
Upon arrival at our warehouse, all products undergo a condition assessment. If the original packaging is insufficient, we will apply reinforced packaging before dispatch.
Optional Paid Services
The following additional services are available upon request (fees apply):
- Detailed unboxing inspection
- Photo and video documentation
- Extra protective materials (foam, bubble wrap, etc.)
- Custom packaging requests
Warehouse Storage Fees
| Period | Fee |
|---|---|
| First 7 days from warehouse arrival | Free |
| Day 8 onward | 1% of product price per day, per item |
| Maximum storage period | 30 days |
If you fail to arrange shipping within 30 days and do not respond to our communications, Collector Figures reserves the right to dispose of the product. All payments made are non-refundable.
Storage Fee Example
| Product price | $500 |
| Shipping arranged on | Day 15 |
| Chargeable days | 15 − 7 = 8 days |
| Storage fee | $500 × 1% × 8 = $40 |
If you need additional storage time beyond the standard period, please contact us. Extensions may be granted on a case-by-case basis.
Order Consolidation
You may combine multiple orders into a single shipment to save on shipping costs.
Requirements
- Same recipient name
- Same shipping address
What Can Be Combined
- Multiple pre-orders
- Pre-order + in-stock items
Fees & Waiting Period
There is no consolidation fee. Shipping will be recalculated based on optimal combined packaging. Storage fees apply for items waiting beyond the 7-day free period, capped at 10% of the product price for items awaiting consolidation. Items held for consolidation are exempt from the 30-day disposal rule, but storage fees will continue to accrue until the cap is reached.
There is no maximum waiting period for consolidation. However, storage fees will accrue after the 7-day free period until the 10% product price cap is reached.
Shipping Insurance
Resin statues are fragile. We strongly recommend purchasing shipping insurance for high-value items.
| Detail | Information |
|---|---|
| Insurance type | Optional |
| Full insurance rate | 5% of product value |
| Cost sharing | 50% paid by customer / 50% paid by Collector Figures |
| Your cost | 2.5% of product value |
Shipping Process
Delivery & Signature
All deliveries require an in-person signature upon receipt. If delivery fails due to no one being available to sign and the package is returned to sender, all additional costs (return shipping, re-delivery, and storage) are the customer’s responsibility.
Address Accuracy
Please ensure your shipping address is complete and accurate at the time of ordering. Collector Figures is not responsible for any delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.
Address Changes
- Before shipping: Contact us as soon as possible to update your address.
- After shipping: Address changes may not be possible or may incur additional carrier fees.
Damage Claims & Insurance
Claim Requirements
To file a damage claim, all of the following must be submitted within 72 hours of delivery:
- Complete, continuous unboxing video — from the sealed outer box through all internal packaging to final product inspection
- Clear photos of the damage
Without complete video evidence, carriers may deny claims and we may be unable to assist with compensation. The unboxing video is mandatory for all damage claims.
Compensation Standards
| Damage Level | Resolution |
|---|---|
| Severe damage — unable to assemble or display | Full refund |
| Significant defects — affects appearance but can be assembled | Replacement parts or free repair |
| Minor imperfections — small scratches, paint variations | Not covered |
For full details on damage classifications and the return process, see our Return & Refund Policy.
Lost Packages
If your package is confirmed lost during transit, we will process a refund in accordance with our Return & Refund Policy. If you purchased shipping insurance, claims will be filed with the carrier on your behalf.
Shipping Delays
Collector Figures is not responsible for delays caused by carrier operational issues, weather conditions, customs inspections, flight or vessel schedule changes, or other circumstances beyond our control.
Chinese public holidays (Chinese New Year, National Day, etc.) may affect warehouse operations and shipping schedules. We will notify customers of any expected delays during these periods.
In cases of significant delay, we may offer store credit or points as a goodwill gesture. This is determined on a case-by-case basis and is not a guaranteed entitlement.
If a product is available for pre-order or purchase on our site, we can ship it to your location. Specific restrictions, if any, will be noted on the product page.