Shipping Policy
Most product prices don’t include international shipping — it’s quoted after your item reaches our warehouse, based on real size, weight, destination, and route.
Many items are pre-orders, so the final shipping cost usually isn’t known at checkout. You receive one combined international quote after warehouse arrival, with at least two options when available. Please read this before choosing a route.
Why shipping is quoted after warehouse arrival
Many statues ship in large, irregular, or heavily protected boxes. The final shipping cost depends on details that usually aren’t known until production is finished and the item is in our warehouse.
Actual weight and box size
Package weight plus box length, width, and height are confirmed after warehouse arrival. Volumetric weight may apply when it is higher than actual weight.
Destination and carriers
Available routes depend on the destination country or region, carrier rules, seasonal conditions, and current shipping restrictions.
Duties, consolidation, insurance
The quote may also reflect duty handling, consolidation, reinforcement, and any optional insurance request.
Any shipping estimate shown before warehouse arrival is a reference only. The final shipping invoice is based on the actual warehouse quote.
Shipping methods
Collector Figures may offer several options when available. Exact options depend on item size, destination, carrier rules, seasonal conditions, and current route availability.
| How it is usually used | Duties & taxes | Important notes | |
|---|---|---|---|
| Express | Usually handled by carriers such as UPS, DHL, or FedEx. Often used when a faster route is available. | Usually not included. The buyer handles customs clearance and applicable fees. | Carrier schedules, customs inspections, holidays, and local delivery conditions may affect transit. |
| Dedicated Air Line | A route that combines air transport with local delivery. | May be included for some destinations, but not all. The invoice states whether duties are included for your route. | Availability depends on package size, destination, and current route rules. |
| Sea Freight + Express | A slower but often more economical route for larger statue boxes. | Some routes may include duties, depending on the destination and carrier arrangement. | The invoice confirms duty handling before you choose the route. |
| Sea Freight + Truck Delivery | Sea freight combined with land delivery for certain destinations. | Included only when the quoted route specifically states this. | Large or heavy boxes may change the final route and cost. |
| Land Transport | Available only for certain regions. | Usually not included; the buyer may need to handle customs requirements. | Availability depends on current carrier rules and destination restrictions. |
Delivery time is not guaranteed. Transit may be affected by carrier schedules, customs inspections, holidays, port congestion, weather, or local delivery conditions outside Collector Figures’ control.
Customs, duties, and taxes
Duties and taxes depend on the destination country, declared value, product category, local customs rules, and the selected shipping method.
No route is duty-included unless the shipping invoice says so. Your invoice clearly states whether duties are included for each available option — treat every other route as duties not included.
Most routes exclude duties
Express and Land Transport usually do not include duties or taxes. Dedicated air line and sea freight routes may include them only when the quoted route says so.
Local customs is yours
For routes without duties included, you handle local customs — duties, taxes, VAT or GST, carrier collection fees, identity documents, and clearance responses.
Unmet requirements
If clearance fails because local requirements aren’t completed, related costs — return, re-shipping, storage, disposal — remain the buyer’s responsibility.
Collector Figures cannot promise that every shipment clears without duties, taxes, or customs issues. Customs rules may change, and customs decisions are made by the destination authority.
Shipping quote and payment process
When your item reaches the warehouse, Collector Figures prepares a quote from the actual package details and the options available for your destination.
| Stage | What happens | |
|---|---|---|
| 01 · Warehouse arrival | Warehouse quote | The item arrives and its package size and weight are confirmed. Volumetric weight may apply. |
| 02 · Route check | Warehouse quote | We check the shipping options available for your destination. |
| 03 · Shipping invoice | Warehouse quote | You receive an invoice by email or WhatsApp listing the available methods, shipping cost, package details, and whether duties are included. |
| 04 · Choose a route | Your choice | You choose your preferred method from the available options. |
| 05 · Payment request | Your choice | We send or confirm the payment request for the selected option. |
| 06 · Shipping payment | Dispatch | After shipping payment is completed, the package is arranged for dispatch. |
| 07 · Tracking | Dispatch | Tracking information is sent after dispatch. |
You receive one combined international shipping quote. China domestic handling to our warehouse is folded into the quote, not billed as a separate line — you choose between the international options we present, not two layers of logistics.
Shipping quotes are valid for 7 days. After that, carrier rates may change and the quote may need to be recalculated.
Warehouse handling and packaging
We check shipment readiness after warehouse arrival, but a sealed product box is not opened for full internal inspection unless you ask.
Outer package condition
By default, Collector Figures checks the outer package condition and shipment readiness after warehouse arrival.
No automatic internal inspection
We do not open a sealed product box for full internal inspection unless you specifically request it.
Reinforcement when needed
When needed, we may add reinforced outer packaging or protective materials before international dispatch.
Opening a sealed product box may affect its new or sealed condition; if you want detailed photo or video inspection, contact us before shipping is arranged, and additional service fees may apply. Reinforcement reduces shipping risk but cannot remove all risk during international transit.
Storage fees
Storage is handled after warehouse arrival. If you need more time, want to combine orders, or haven’t completed shipping payment, contact us before the free period ends.
The first 10 days after warehouse arrival are free.
A storage fee of 0.5% of the product total per day applies.0.5% / day
Storage fees are capped at 50% of the product total — up to 100 chargeable storage days.50% cap
The same schedule applies whether you hold a single item, wait to consolidate, or haven’t completed shipping payment or action.
Storage fees and lost-contact are separate rules. Storage fees may accrue while an item remains in warehouse. If we cannot reach you or receive no response for 30 days after a required balance, shipping quote, or action notice, the item may be treated as abandoned according to policy.
Reaching the cap does not mean free indefinite storage. After the 50% cap is reached, Collector Figures may ask you to complete shipping, settle any outstanding amount, or otherwise resolve the item. If you remain unresponsive after a final notice, the item may be treated as abandoned under this policy.
Order consolidation is available for eligible items with the same recipient name and shipping address. Combining orders can lower shipping in some cases, but it is not always cheaper — shipping is recalculated after the warehouse confirms the combined package size and weight.
Shipping insurance
Insurance is optional but strongly recommended for high-value, large, fragile, or complex resin statues.
Insurance is optional and is not automatic compensation. Whether a claim is paid still depends on the evidence, the timing, the type of loss or damage, and carrier, insurer, or studio review under the applicable policy.
Optional cover is 5% of product value, shared between you and Collector Figures.Buyer 2.5%CFS 2.5%
Report within 72 hours of delivery with a complete, continuous unboxing video from the sealed outer box.
Treated as lost only after the carrier or shipping provider confirms the loss, or after the applicable investigation completes.
No fixed delivery date. We help with tracking checks where possible, but cannot control carrier, customs, studio, or local delivery decisions.
Delivery, signature, and address responsibility
Most international statue shipments need an in-person signature or a successful local delivery confirmation. Address accuracy is the buyer’s responsibility.
| Buyer responsibility | What it covers | |
|---|---|---|
| Address | Provide a complete, accurate shipping address before dispatch. | Full name, street address, unit number when applicable, city, state or province, postal code, country or region, a valid phone number, and email. |
| Failed delivery | If delivery fails because no one can sign, related carrier costs are the buyer’s. | Return shipping, re-delivery, storage, or related carrier fees. |
| Wrong details | Collector Figures isn’t responsible for problems caused by incorrect or incomplete address details. | Delays, failed delivery, return fees, loss, or extra carrier charges caused by address errors. |
| Address changes | Changes may be possible before dispatch, but may not be possible after. | After dispatch, changes may require additional carrier fees or may be refused by the carrier. |
Damage claims
Resin statues and collectible figures can be fragile. If your item arrives with serious transport damage, contact Collector Figures within 72 hours of delivery with the required evidence.
| Required | Why it matters | |
|---|---|---|
| Unboxing video | A complete, continuous unboxing video from the sealed outer box through the unpacking process. | Video that starts after the package is already open may not be accepted — it can’t clearly prove when the damage occurred. |
| Photos | Clear photos of the outer box and all damaged areas. | Photos help Collector Figures, the carrier, or the insurer understand the package condition and damage type. |
| Order details | Order number, delivery date, and tracking number when available. | These details connect the claim to the correct shipment and delivery timeline. |
| Review path | We review the case under the Return & Refund Policy, the carrier process, insurance status, and the available evidence. | Outcomes may include replacement parts, repair support, a carrier or insurance claim, partial compensation, replacement, or refund — depending on the case. |
Minor paint differences, small cosmetic variations, or normal manufacturing variations are not automatically treated as transport damage. For full damage classification and claim rules, see the Return & Refund Policy.
Lost packages and shipping delays
Collector Figures will help check shipment status and communicate where possible, but shipment outcomes depend on the carrier, shipping provider, customs, and the selected route.
Investigation first
If a package appears lost in transit, contact us with your order number and tracking. The next step depends on shipping method, insurance status, carrier result, and policy.
Outside our control
Delays may come from customs inspections, carrier operations, weather, port congestion, schedule changes, local delivery issues, or holidays.
Schedules may change
Chinese public holidays, including Chinese New Year and National Day, may affect warehouse processing and shipping schedules.
Shipping FAQ
Short answers that mirror the rules above — the sections control in any conflict.
Does the product price include international shipping?
In most cases, no. Product prices usually don’t include international shipping. It’s quoted after warehouse arrival, based on actual package size, weight, destination, and available methods.
Why can’t you show the exact shipping cost at checkout?
Many pre-order statues don’t have final packaging data before production is complete. The final cost depends on actual warehouse measurements and route availability.
How long can my item stay in the warehouse?
Free for 10 days after arrival. From day 11, a storage fee of 0.5% of the product total per day applies, capped at 50% (up to 100 chargeable days). If we can’t reach you for 30 days after a required notice, the item may be treated as abandoned under this policy.
Which shipping methods include duties?
Only methods marked duty-included on your shipping invoice should be treated as duty-included. Express and Land Transport usually do not include duties.
Can I choose my shipping method?
Yes — when several routes are available for your destination and package size, Collector Figures presents options for you to choose from.
Can I combine multiple orders?
You can request consolidation for eligible items at the warehouse with the same recipient name and address. The final cost depends on the combined package size and weight, and it isn’t always cheaper.
What happens if my package is damaged?
Contact us within 72 hours of delivery with a complete unboxing video and clear photos. We review the case under the Return & Refund Policy.
Is shipping insurance required?
Insurance is optional, but strongly recommended for high-value or fragile statues. It does not guarantee automatic compensation.
Ask before you choose a route.
For shipping quotes, duties, warehouse arrival, consolidation, insurance, or delivery questions, reach Collector Figures by email or WhatsApp. For the rules that surround shipping, read the related policies.
