Pre-order policy
Pre-Order Policy for GK & Resin Statues
Collector Figures pre-orders are not the same as buying an in-stock item. Most GK and resin statue pre-orders are produced by third-party studios after collectors place orders.
Your payment helps secure a production slot, and the final delivery schedule depends on the studio’s production progress. Please read this policy before placing a pre-order. By completing payment, you agree to the terms below.
Effective DateJanuary 1, 2026
Contactsupport@collectorfigures.com
Shippingquoted after warehouse arrival
Cancellation windowfrom payment confirmation
01
Quick Summary
These are the rules buyers should understand before placing a GK or resin statue pre-order through Collector Figures.
Pre-order prices do not include international shipping.
Shipping is quoted separately after the item arrives at our warehouse.
Payment Plan 1 is 30% deposit plus 70% balance.
Payment Plan 2 is 5% deposit plus 5 monthly payments, with a total product cost of 105%.
The 24-hour cancellation window starts from payment confirmation, not order placement.
After 24 hours, deposits and certain installment payments become non-refundable.
Production delays do not automatically qualify for cancellation or refund.
Balance payment and shipping arrangements must be handled within the required response window.
02
How Collector Figures Pre-Orders Work
A pre-order lets you reserve a GK or resin statue before it is completed by the studio. Collector Figures records your order, follows production updates, and contacts you when action is needed.
IReserve
01
You place a pre-order
You complete the required payment shown on the product page.
02
Collector Figures confirms the order
Collector Figures records your order and tracks available studio or supply-channel production information.
IIProduce
03
The studio completes production
The production schedule depends on the studio, not Collector Figures. Estimated release dates are studio estimates only.
04
The item enters the supply chain
After production, the item moves toward Collector Figures warehouse arrival or shipping preparation.
IIIPay and ship
05
Balance and shipping notice
Collector Figures contacts you for balance payment, shipping choice, and shipping fee when the item is ready for the next step.
06
Packing and dispatch
After required payments are completed, the item is packed and shipped to you.
Estimated release dates are studio estimates only. They are not fixed delivery dates.
03
Payment Plans
Collector Figures offers two payment plans for eligible pre-order items. Available payment options depend on the product page.
| Plan | Payment structure | Product total | Shipping |
|---|---|---|---|
| 1Payment Plan 1Deposit + balance | 30% deposit at checkout plus 70% balance when the item is ready. | 100% of product price. | Not included. International shipping is quoted later after warehouse arrival. |
| 2Payment Plan 2105% product total | 5% deposit at checkout plus 20% monthly for 5 months. | 105% of product price because installment handling adds a 5% processing cost. | Not included. International shipping is quoted later after warehouse arrival. |
For a buyer-friendly explanation of payment choices, see the Payment Plans page.
04
Shipping is separate.
The product price shown on a pre-order page does not include international shipping.
Why laterFinal package data is needed
GK and resin statues often have large boxes, variable packing weight, and different shipping options by destination.
When quotedAfter warehouse arrival
Shipping is quoted separately after the item arrives at the Collector Figures warehouse.
How calculatedActual route conditions
The quote is based on actual package size, weight, destination, and available routes.
Full detailsRead the shipping policy
For warehouse quotes, duties, storage, consolidation, insurance, and shipping claims, read the Shipping Policy.
05
24-Hour Cancellation Window
The cancellation window starts from payment confirmation. It does not start from the time you add the product to cart, place the order, or receive a later message.
If you request cancellation within 24 hours of payment confirmation, your eligible payment can be refunded.
The non-refundable payment processing fee is deducted from the refund.
Payment processing fees are charged by payment providers and are not returned to Collector Figures.
This is why the eligible refund is reduced by the applicable processing fee.
06
Cancellation After 24 Hours
After the 24-hour window has passed, cancellation rules depend on the payment plan selected for the pre-order.
| Payment plan | Scenario | Refund rule | Unpaid balance |
|---|---|---|---|
| Payment Plan 1 | Cancellation request is made after 24 hours. | The 30% deposit becomes non-refundable. | The remaining balance is not collected if cancellation is approved under this rule. |
| Payment Plan 2 | Total paid is 30% or less of the product price. | Payments already made are non-refundable. | Remaining unpaid installments are cancelled. |
| Payment Plan 2 | Total paid is more than 30% of the product price. | The amount up to 30% is non-refundable. Any amount above 30% may be refunded, minus the applicable processing fee on the refunded portion. | Remaining unpaid installments are cancelled. |
Payment Plan 2 cancellation does not mean every installment is refundable. The non-refundable portion is capped according to the rules above.
07
Balance Payment & Communication
When your pre-order item is ready for balance payment and shipping, Collector Figures will contact you by email and/or WhatsApp.
The balance stage may include remaining product balance, shipping fee, available methods, optional insurance, and warehouse storage notice.
You must respond within 30 days after receiving the balance payment notification.
If you do not respond within 30 days, Collector Figures may treat the order as lost contact.
Collector Figures may cancel the remaining order process, dispose of, resell, or otherwise handle the item, and deposits or installment payments already made may be non-refundable.
Keep your email address and WhatsApp number up to date.
If you expect to be unavailable, contact Collector Figures before the balance stage so possible arrangements can be reviewed.
Collector Figures is not required to hold an item indefinitely after required notices have been sent.
Warehouse handling, storage, shipping preparation, and supplier deadlines can affect how long an item can be held.
08
Studio Cancellation and Production Delays
Collector Figures can help organize the buying process and share available updates, but Collector Figures does not control studio production speed, final production outcome, or every schedule change.
Studio cancellationConfirmed cancellation or production failure
If the studio cancels production and your affected pre-order cannot be fulfilled, Collector Figures will refund payments made for that affected pre-order according to this policy.
Production delayDelay alone is not automatic refund eligibility
Production delay alone does not automatically qualify for cancellation or refund. GK and resin statue production may be delayed by sculpting changes, factory scheduling, painting revisions, packaging adjustments, licensing issues, logistics, or other production factors.
UpdatesAvailable information is shared when meaningful
Collector Figures will share available updates when the studio or supply channel provides them. Estimated release dates should not be treated as fixed delivery dates.
Studio cancellation rules apply to confirmed studio cancellation or production failure. They do not mean all other cancellation requests qualify for a full refund.
09
Order Consolidation, Transfers, and Refund Processing
Some order changes can be reviewed before shipment, but they depend on warehouse timing, package data, account ownership, and payment route.
| Topic | Policy | Important boundary |
|---|---|---|
| Order consolidation | You may request to consolidate multiple orders into one shipment when possible. | Consolidation depends on warehouse arrival timing, package size, shipping route, and whether the orders can be safely packed together. |
| Storage while waiting | If one item is waiting for another item to arrive, storage fees may apply after the free storage period. | See the Shipping Policy for full storage and shipping details. |
| Non-transferable orders | Pre-order rights cannot be transferred to another person. | Collector Figures will only process the order for the original buyer account and the shipping details confirmed through the normal order process. |
| Address changes | If you need to update your shipping address, contact Collector Figures before the item arrives at the warehouse. | Address changes after warehouse arrival or after shipping has started may not be possible. |
| Refund processing | To request cancellation or ask about a refund, contact Collector Figures by email or WhatsApp with your order number. | Review usually takes 2-3 business days. Refund arrival time depends on the payment provider, bank, or card issuer after Collector Figures submits the refund. |
10
Questions About Your Pre-Order
If you have questions before placing an order, contact Collector Figures first. Include the details below for faster help.
ProductProduct name or link
Send the product name or product page link so Collector Figures can check the correct listing and payment options.
OrderOrder number and payment plan
If you already ordered, include your order number and the selected payment plan.
ContactCheckout email address
Use the email address from checkout when possible, or contact Collector Figures through the Contact Us page.
Questions
Pre-Order FAQ
Common questions about pre-order timing, shipping, cancellation, studio cancellation, lost contact, consolidation, and account ownership.
Is a Collector Figures pre-order the same as buying an in-stock item?
No. A pre-order reserves a GK or resin statue before studio production is completed. It usually requires waiting for production, warehouse arrival, balance payment, and shipping quote.
Does the pre-order price include shipping?
No. International shipping is not included in the product price. Shipping is quoted separately after the item arrives at the Collector Figures warehouse.
When does the 24-hour cancellation window begin?
It begins from payment confirmation, not from the time you placed the order.
Can I cancel because the studio delayed production?
Production delay alone does not automatically qualify for cancellation or refund. Estimated release dates are studio estimates, not fixed delivery dates.
What happens if the studio cancels production?
If the studio cancels production and the affected pre-order cannot be fulfilled, Collector Figures will refund payments made for that affected pre-order according to the policy.
What happens if I do not respond to the balance payment notice?
You must respond within 30 days. If you do not respond, the order may be treated as lost contact, and paid deposits or installments may be non-refundable.
Can I combine several orders into one shipment?
You can request consolidation when possible. Final shipping fees depend on warehouse arrival timing, package size, weight, and available shipping routes.
Can I transfer my pre-order to someone else?
No. Pre-order rights are non-transferable and remain tied to the original buyer account.
Before placing a pre-order
Check the product status, payment option, and shipping note.
If anything is unclear, contact Collector Figures before ordering. For broader buyer education, read the First-Time Buyer’s Guide and Shipping Policy.
