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Pre-order policy
Pre-Order Policy
A pre-order reserves a GK or resin statue before it’s made — so the terms are different from buying something in stock.
Your payment secures a production slot, and the delivery schedule depends on the studio’s progress. Please read this before ordering: completing payment means you agree to the terms below.
01
Quick summary
The rules to understand before placing a GK or resin statue pre-order. The detail for each is below.
Pre-order prices do not include international shipping.
Shipping is quoted separately after the item arrives at our warehouse.
Plan 1 is 30% deposit + 70% balance (100% total).
Plan 2 (5% deposit + five monthly payments of 20%, 105% total) is temporarily unavailable for new orders.
The 24-hour cancellation window starts from payment confirmation, not order placement.
After 24 hours, deposits and certain installments become non-refundable.
A production delay alone does not qualify for cancellation or refund.
Pre-orders can close at any time, often without advance notice.
Balance is expected in about 7 days; no response within 30 days may be treated as abandonment.
02
What a pre-order means
Three things that make a pre-order different from an in-stock purchase.
You reserve a slot
Not an in-stock item
You reserve a production slot for an item the studio makes after orders are placed — not an item that already exists in stock.
Timing is estimated
Estimated, not guaranteed
An estimated release date is a studio estimate for orientation. It can move, and it is never a fixed delivery date.
Shipping is separate
Price excludes shipping
The product price does not include international shipping, which is quoted after the item arrives at our warehouse.
New to pre-orders? The First-Time Buyer’s Guide walks through the full process step by step. This page covers the terms.
03
Payment plans, in brief
Full payment or Plan 1 is available for eligible pre-orders; Plan 2 is temporarily unavailable for new orders. Options depend on the product page. This is the short version — the Payment Plans page has the full terms.
Plan 1
30% deposit + 70% balance = 100% of the product price.
Plan 2
5% deposit + five monthly payments of 20% = 105%.+5% service fee Temporarily unavailable for new orders; existing Plan 2 orders continue as scheduled. We may offer it again in the future.
Shipping is separate in every option. For a worked example and full payment terms, see the Payment Plans page.
04
Cancellation within 24 hours
The cancellation window starts from payment confirmation — not when you add to cart, place the order, or receive a later message.
Within 24 hours of payment confirmation, you can cancel an eligible pre-order and receive a refund, minus a non-refundable payment processing fee. After 24 hours, the rules in the next section apply.
The payment processing fee is charged by the payment provider and is not returned to Collector Figures, so it is deducted from the refund. Exact refund and fee details are handled on the Return & Refund Policy page.
05
Cancellation after 24 hours
Once the 24 hours from payment confirmation have passed, the rule depends on how you paid and how much you have paid.
Product payment only. Shipping is quoted separately and is not part of these amounts.
| What is non-refundable | Remaining payments | |
|---|---|---|
| Full payment | 30% of the product price is non-refundable. The amount above 30% is refunded, minus the processing fee on the refunded portion. | No further payments are due. |
| Plan 1 | The 30% deposit becomes non-refundable. | The 70% balance is not collected. |
| Plan 2 — paid 30% or less | The amount already paid is non-refundable. | Unpaid installments are cancelled. |
| Plan 2 — paid over 30% | Up to 30% is non-refundable. The amount above 30% may be refundable, minus the processing fee on the refunded portion. | Unpaid installments are cancelled. |
Plan 2 cancellation does not make every installment refundable — the non-refundable part is capped as shown. Different rules apply within the first 24 hours (see above).
06
Balance payment, timing, and lost contact
When your item is ready, we email you from notification@collectorfigures.com for the balance and shipping. Two timeframes matter here — and they are not the same rule.
Expected payment timing
About 7 days
After the balance notice, balance payment is expected within about 7 days so your item can move toward shipping.
Lost-contact threshold
30 days
No response within 30 days of the notice may be treated as lost contact / abandonment: the item may be disposed of or resold, and amounts already paid may be non-refundable.
Keep your account email current and check your spam folder for notices from notification@collectorfigures.com. If you expect to be unavailable around the balance stage, contact us first so options can be reviewed. Collector Figures is not required to hold an item indefinitely after the required notices have been sent.
07
Studio cancellation vs production delay
These are different situations with different outcomes. Collector Figures shares available updates but does not control studio production.
Production delay
Delay alone is not a refund
A delay by itself does not create a cancellation or refund right. GK and resin production can shift for sculpting, painting, factory scheduling, licensing, or logistics reasons.
Studio cancellation
Cancelled project is a refund
If the studio cancels the project and your pre-order cannot be fulfilled, we refund all payments made for that affected pre-order in full, with no processing fee deducted.
Estimated dates
Not a delivery date
An estimated release date is a studio estimate for orientation only. It should never be treated as a fixed delivery date.
08
Other order rules
A few boundaries that come up before shipment. Full shipping and storage detail lives on the Shipping Policy.
Non-transferable
Pre-order rights cannot be transferred. We process the order only for the original buyer account.
Address changes
You can update your shipping address before dispatch. A change after warehouse arrival may require a new shipping quote; after dispatch, it depends on the carrier.
Shipping & storage
Shipping is quoted after warehouse arrival, and storage fees may apply after the free storage period. See the Shipping Policy for full details.
Refund processing
To ask about a refund, contact us with your order number. Review usually takes 2–3 business days; arrival time then depends on your payment provider or bank.
09
Pre-Order FAQ
The questions most worth getting right before you order.
Can I cancel within 24 hours?
Yes. Within 24 hours of payment confirmation, you can cancel an eligible pre-order and receive a refund, minus a non-refundable payment processing fee. The window starts from payment confirmation, not order placement.
What happens after 24 hours?
It depends on how you paid. For full payment, 30% of the product price is non-refundable and the rest is refunded minus the processing fee on the refunded portion. For Plan 1, the 30% deposit becomes non-refundable. For Plan 2, the amount paid up to 30% is non-refundable, and any amount above 30% may be refundable minus the processing fee. Remaining installments are cancelled.
What if my pre-order is delayed?
A production delay alone does not qualify for cancellation or refund. Estimated release dates are studio estimates, not fixed delivery dates.
What if the studio cancels?
If the studio cancels the project and the affected pre-order cannot be fulfilled, we refund all payments made for that pre-order in full, with no processing fee deducted.
When do I pay the balance?
After we send the balance notice. Balance payment is expected within about 7 days. If there is no response within 30 days, the order may be treated as lost contact, and paid amounts may be non-refundable.
Is shipping included?
No. International shipping is not included in the product price. It is quoted separately after the item arrives at our warehouse — see the Shipping Policy.
Before placing a pre-order
Check the status, payment option,
Check the status, payment option,
and shipping note first.
If anything is unclear, contact us before ordering. For the full walkthrough and shipping detail, read the Buyer’s Guide and Shipping Policy.
