Privacy Policy
Collector Figures respects your privacy and protects the personal information you share with us.
This policy explains what we collect when you visit collectorfigures.com, place an order, contact support, or use your account — how we use it, when we share it with service providers, how long we keep it, and the rights you may have depending on where you live.
Information we collect
The information collected depends on how you use the Site — browsing, creating an account, placing an order, contacting support, or subscribing to communications.
| Information collected | When it may be collected | |
|---|---|---|
| Personal information | Name, email address, billing address, shipping address, and phone number. | Account registration, checkout, order support, shipping quote handling, and customer service communication. |
| Payment information | Payment details are processed securely through third-party payment gateways. Collector Figures does not store full card details. | Checkout, payment confirmation, refunds, dispute review, and transaction record handling. |
| Technical information | Browser type and version, device information, operating system, IP address, cookies, and usage data. | Site visits, login sessions, cart use, checkout, security checks, analytics, and performance review. |
How we use your information
We use your information to operate the store, process orders, support buyers, improve the Site, send communications where allowed, and comply with legal obligations.
| How it is used | Examples | |
|---|---|---|
| Orders and transactions | To process orders, payment confirmations, balance notices, shipping quotes, refunds, and transaction records. | Pre-order deposits, final payments, payment plans, shipping payments, and order updates. |
| Customer support | To respond to questions, verify order details, review claims, and help resolve order or shipping issues. | Email, WhatsApp, and support communication related to an order or account. |
| Site improvement | To understand site usage, improve page performance, fix errors, and improve buyer experience. | Analytics, error review, site navigation, checkout usability, and content performance. |
| Marketing communications | To send promotional communications where permitted and, when required, with your consent. | New product updates, event notices, reward notices, and newsletter-style emails. |
| Legal and security needs | To comply with legal obligations, protect Collector Figures rights, prevent fraud, handle disputes, and maintain required records. | Tax records, transaction records, chargeback evidence, account security, and fraud prevention. |
Cookies and tracking technologies
Cookies are small files stored on your device. They help the Site remember sessions, operate cart and checkout functions, understand site usage, and remember preferences.
| Purpose | Effect if disabled | |
|---|---|---|
| Essential cookies | Enable core site functionality such as cart, checkout, login, security, and account sessions. | Some store features may not work correctly. |
| Analytics cookies | Help us understand site usage and improve user experience. Analytics tools may include services such as Google Analytics when enabled. | Basic shopping functions should usually still work, but site measurement may be reduced. |
| Preference cookies | Remember settings and preferences to improve browsing convenience. | Some preferences may need to be selected again. |
You can disable cookies in your browser settings, but some features of the Site may not function properly as a result. Our Site does not currently respond to Do Not Track (DNT) browser signals.
Third-party service providers
We work with trusted third-party service providers to operate the store. These providers may access personal information only as needed to perform their services.
| Examples | Purpose | |
|---|---|---|
| Payment processing | Payment gateways and wallet providers such as PayPal, Apple Pay, Google Pay, or other available checkout providers. | To process payments, refunds, disputes, and payment confirmations. |
| Analytics and measurement | Analytics or measurement tools, such as Google Analytics when enabled. | To understand site usage, improve performance, and review user experience. |
| Email communications | Email service providers such as Zoho Mail or other communication tools used by Collector Figures. | To send order notices, support replies, marketing emails where allowed, and account-related communication. |
| Shipping and logistics | Warehouses, freight forwarders, local delivery companies, and international carriers. | To prepare shipments, quote shipping, dispatch packages, and provide tracking or delivery service. |
Provider availability and specific tools may change over time. We require service providers to handle information only for the relevant business purpose and to protect data according to their role.
International data transfers
Collector Figures serves overseas collectors, and order fulfillment may require information to be processed by systems, partners, or service providers in more than one country.
Site and services
Your information may be processed or stored where our website hosting, payment, email, analytics, or security providers operate.
This may include the United States and other locations used by our service providers.
Fulfillment
Shipping and warehouse fulfillment may require order and delivery information to be processed by fulfillment partners in China and destination countries.
Examples include warehouse handling, shipping quote preparation, carrier handoff, customs support, and delivery communication.
Safeguards
We take reasonable steps to protect personal information when it is transferred or processed internationally.
By using the Site and placing orders, you understand that international processing may be necessary to complete the service.
Local rules
Privacy rights and legal requirements may vary by location.
Contact Collector Figures if you have questions about how your information is handled for your order or account.
Data retention
We retain information for as long as needed for orders, accounts, support, legal obligations, tax records, fraud prevention, dispute handling, and business operations.
| Retention period | Important note | |
|---|---|---|
| Account data | Generally retained while the account exists and for a short period after a deletion request is processed. | Some information may remain where legal, tax, security, fraud prevention, dispute, or business record requirements apply. |
| Order and transaction data | Retained for as long as reasonably necessary for legal, tax, accounting, transaction, dispute, and business-record purposes. | Order and transaction records may not be fully deleted if retention is required for compliance or dispute handling. |
| Marketing preferences | Retained until you unsubscribe, change your preferences, or request deletion where applicable. | We may retain unsubscribe records to ensure marketing preferences are respected. |
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, tax, accounting, legal, dispute, and recordkeeping purposes. Retention periods may vary by data category and legal requirement.
Data security
We use reasonable technical and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures
Collector Figures applies appropriate measures for order handling, account access, support communication, and service provider use.
Reasonable notification
If a data breach may affect your personal information, we will notify affected users by email within a reasonable timeframe where required.
User responsibility
No system can guarantee absolute security. Use strong passwords and keep your account credentials confidential.
Your rights
Depending on your location, you may have rights regarding your personal information. Some rights may be limited by legal, tax, transaction, fraud prevention, or dispute record requirements.
| What it means | How to request | |
|---|---|---|
| Access | Request a copy of information we hold about you. | Contact Collector Figures with enough information to verify your request. |
| Correction | Update or correct inaccurate information. | Contact support or update available account details where possible. |
| Deletion | Request deletion of your data, subject to legal retention requirements. | Email Collector Figures and specify the account or information involved. |
| Opt-out | Unsubscribe from marketing emails at any time. | Use unsubscribe options where available or contact Collector Figures. |
| Data portability | Request your data in a portable format where applicable. | Contact Collector Figures and describe the requested information. |
| Restriction | Request restriction of processing in certain circumstances. | Contact Collector Figures with the reason for your request. |
To exercise privacy rights, contact support@collectorfigures.com or use the Contact Us page. We aim to respond to valid requests within 30 days where applicable, unless a different timeframe or verification process is required.
Sharing your information
Collector Figures does not sell or rent your personal information. Information is shared only where needed for store operations, service providers, legal obligations, or protection of rights.
We do not sell or rent personal information
Collector Figures does not sell your personal information to third parties.
Shared only when needed
Information may be shared with trusted providers listed in this policy for payment, analytics, email, shipping, logistics, support, and related operations.
Required or protective disclosures
Information may be shared with legal authorities or relevant parties when required by law, to protect rights, or to handle fraud, disputes, or security issues.
Third-party links
The Site may contain links to third-party websites, platforms, payment providers, social media pages, or external services.
Collector Figures is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Review the privacy policies of those third parties before providing personal information to them.
Children’s privacy
The Site is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take appropriate steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The Effective Date will be updated when the policy changes.
Any changes will be posted on this page. For significant changes, we may notify registered users by email where appropriate. Continued use of the Site after a policy update means the updated policy applies to your use of the Site.
Contact us about your data or account.
If you have questions or concerns about this Privacy Policy or how your personal information is handled, contact Collector Figures directly.
