Privacy Policy
Collector Figures (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit collectorfigures.com (the “Site”). This policy explains what information we collect, how we use it, and your rights in relation to it.
Information We Collect
Personal Information
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment details (processed securely via third-party payment gateways)
Non-Personal Information
- Browser type and version
- Device information (e.g., operating system)
- IP address
- Cookies and usage data
How We Use Your Information
We use your information to:
- Process orders and transactions
- Provide customer support
- Improve our website and user experience
- Send promotional communications (with your consent)
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze site usage and remember your preferences.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Enable core site functionality (cart, checkout, login) |
| Analytics Cookies | Track site usage to improve user experience (via Google Analytics) |
| Preference Cookies | Remember your settings and preferences |
You can disable cookies in your browser settings, but some features of the Site may not function properly as a result.
Our Site does not currently respond to Do Not Track (DNT) browser signals.
Third-Party Service Providers
We work with trusted third-party service providers to operate our business. These providers have access to personal information only as necessary to perform their functions and are obligated to protect your data.
| Category | Providers |
|---|---|
| Payment Processing | PayPal, Google Pay, Apple Pay |
| Analytics | Google Analytics |
| Email Communications | Zoho Mail |
| Shipping & Logistics | Various international carriers |
International Data Transfers
Our servers are located in the United States (East Coast). Our fulfillment warehouses are located in Guangzhou and Shenzhen, China.
By using our Site and placing orders, you consent to the transfer of your personal information to these locations for processing, storage, and fulfillment purposes. We implement appropriate safeguards to protect your data during international transfers.
Data Retention
| Data Type | Retention Period |
|---|---|
| Account Data | Duration of account existence + 7 days after deletion request |
| Order & Transaction Data | Retained until December 31, 2035 (for legal, tax, and business purposes) |
| Marketing Preferences | Until you unsubscribe or request deletion |
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
In the event of a data breach that may affect your personal information, we will notify affected users via email within a reasonable timeframe and take immediate steps to mitigate any potential harm.
Despite our efforts, no system can guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the information we hold about you |
| Correction | Update or correct inaccurate information |
| Deletion | Request deletion of your data (subject to legal retention requirements) |
| Opt-Out | Unsubscribe from marketing emails at any time |
| Data Portability | Request your data in a portable format (where applicable) |
| Restriction | Request restriction of processing in certain circumstances |
To exercise any of these rights, contact us at support@collectorfigures.com or via WhatsApp. We will respond to valid requests within 30 days.
Sharing Your Information
We do not sell or rent your personal information.
We may share information with:
- Trusted third-party service providers as listed in Section 04
- Legal authorities when required by law or to protect our rights
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their individual privacy policies before providing any personal information.
Children’s Privacy
Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. For significant changes, we will notify registered users via email.