Pre-Order Policy
Thank you for choosing Collector Figures. Please read the following policy carefully before placing a pre-order. By completing your purchase, you agree to these terms.
Payment Plans
We offer two payment options for pre-orders:
| Plan | Structure | Total Cost |
|---|---|---|
| Payment Plan 1 | 30% deposit at checkout + 70% balance when ready to ship | 100% |
| Payment Plan 2 | 5% deposit at checkout + 20% monthly for 5 months | 105% (includes 5% processing fee) |
Important Notes
Shipping costs are not included in the product price and will be calculated separately when your item arrives at our warehouse. The countdown for cancellation windows begins from payment confirmation, not order placement.
Pre-Order Cancellation Policy
Payment Plan 1
| Timeframe | Refund |
|---|---|
| Within 24 hours of payment confirmation | Full refund minus payment processing fee (4.4% + $0.30) |
| After 24 hours | Deposit is non-refundable |
Payment Plan 2
The 24-hour cancellation window applies to your initial 5% deposit only. The following rules govern all cancellations under Payment Plan 2:
| Scenario | Refund |
|---|---|
| Within 24 hours of initial payment confirmation | Initial 5% deposit refunded minus payment processing fee (4.4% + $0.30). Subsequent installments are automatically cancelled. |
| After 24 hours โ total paid does not exceed 30% of product price | All payments made are non-refundable. Remaining unpaid installments are cancelled. |
| After 24 hours โ total paid exceeds 30% of product price | Amounts up to 30% of product price are non-refundable. Any amount paid beyond 30% will be refunded, minus a 5% payment processing fee on the refunded portion. Remaining unpaid installments are cancelled. |
Payment Processing Fees
All cancellations are subject to a non-refundable payment processing fee (approximately 4.4% + $0.30 per transaction), as these fees are not returned to us by our payment partners.
The 24-hour cancellation window begins from the moment of payment confirmation, not from the time the order was placed. Once the window has passed, no exceptions to the cancellation terms above will be made.
Balance Payment & Communication
When your pre-order item is ready to ship, our team will contact you via WhatsApp or email to arrange balance payment and shipping.
Lost Contact Policy
After receiving your balance payment notification, you must respond within 30 days. If you fail to respond to any communication within this period, your account will be considered lost contact. In such cases, Collector Figures reserves the right to dispose of the pre-order. All payments already submitted to the studio are non-refundable.
Please ensure your email address and WhatsApp number are kept up to date. If you anticipate being unavailable, contact us in advance to make alternative arrangements. Failure to respond within 30 days constitutes acceptance of the lost contact terms above.
Studio Cancellation & Pre-Order Failure
If the manufacturer cancels production or a pre-order fails due to reasons beyond our control (e.g., studio closure, production failure), you will receive a full refund of all payments made. Any points earned from the order will not be deducted.
For full details on how our points system works, visit our Points & Rewards page.
Production Delays
Pre-order items are produced by third-party studios. Actual completion and shipping times are determined entirely by the studio. Collector Figures is not responsible for any delays, and cancellation requests due to delays will not be accepted.
We will communicate the latest production timeline to you as soon as updates are received from the manufacturer.
Order Consolidation
If you have multiple pre-orders, you may request to combine shipments. Shipping costs will be recalculated based on the optimal packaging once all items arrive at our warehouse.
Please note that standard warehouse storage fees apply to any items awaiting consolidation beyond the 7-day free storage period. For full details on storage fees and consolidation terms, see our Shipping Policy.
Non-Transferable Orders
All orders are non-transferable. We will only ship to the address provided at checkout. Ownership or rights cannot be transferred to another person.