Koharu

Worldwide Shipping

Shipping costs are calculated after your item arrives at our warehouse, based on actual weight and destination. You'll receive a full invoice with all available options before paying.

• Express (UPS / DHL / FedEx) — 4–7 days · Duties not included
• Dedicated Air Line — 7–12 days · Duties included (exceptions apply for some EU & South American destinations)
• Sea Freight + Express — 18–25 days · Duties included
• Sea Freight + Truck — 25–30 days · Duties included
• Land Transport — 30–45 days · Duties not included

Pre-Order Protected

Your pre-order is fully protected. If the studio cancels production, you'll receive a 100% refund, no questions asked.

• Full refund if studio cancels
• Damage on arrival? Report within 72 hours for support
• Transparent communication throughout production

Dedicated Assistant

Every order is assigned a personal assistant who will guide you through the entire process.

• WhatsApp support available
• Balance payment reminders
• Shipping updates and tracking
• Questions answered within 24 hours

How Pre-Order Works